Technology Empowers Global Business, Service Builds Solid Foundation
FAW International has successfully wrapped up customized training sessions for its Mexican agents.
Between August 10 and September 9, service teams from TTVCM (Toyota Tsusho) and CMM, FAW’s key agents in Mexico, traveled to China for specialized training on service operations and vehicle maintenance technology organized by FAW Jiefang. This one-month systematic training program covers four main vehicle models and full-cycle after-sales & repair technologies. Through in-depth technical exchanges, FAW provides strong technical empowerment for overseas service providers and continuously improves its after-sales support capacity in global markets.
Well-Planned Customized Courses Tailored for Mexican Market
Led by the Service Department of FAW International, the training was jointly developed by Changchun Commercial Vehicle R&D Institute, Qingdao Commercial Vehicle R&D Institute and Powertrain Division. Lecturers from ZF, Fast and Cummins also joined to form a high-level instructor team.
The training program targets four FAW product platforms: J6P, J6L, YINGTU and HU6G. Centered on service workflow and maintenance skills, it includes 16 professional courses, such as service system operation, major assembly theoretical lectures and hands-on disassembly & assembly practice. All content is fully adapted to overseas after-sales scenarios.
Two-Phase Training: Build Competence from Theory to Hands-on Practice
The training was divided into theoretical and practical stages. During the theoretical phase in Changchun, participants learned core modules including vehicle architecture, electrical systems, braking systems, disassembly and assembly of FAW powertrain, gearboxes and axles, diagnostic tool operation, spare parts technology, warranty procedures and preventive maintenance to lay solid theoretical foundations.
In the practical phase, the team moved to Wuxi, Beijing, Chongqing and Xi’an for special training on three major assemblies. They studied FAW powertrain, Cummins engines as well as ZF and Fast transmissions, with bench tests, component disassembly and fault diagnosis exercises to sharpen practical capabilities.
In-depth Technical Empowerment to Boost Overseas Service Competitiveness
The participants included training supervisors, technical supervisors and senior technicians, covering both management and technical roles. Adopting tiered teaching combining theory and practice, the training standardizes service workflows, professionalizes repair techniques and accelerates fault handling. It effectively transfers FAW’s technology, standards and experience to overseas partners.
The Mexican team commented that the complete and highly practical curriculum solved many key pain points in overseas maintenance, laying a solid foundation for local after-sales operations and better customer experience.
Products go global, and service comes first. FAW Jiefang consistently empowers global distributors with high-quality training and systematic support. The company keeps improving its overseas service network and enhancing local service capabilities.
The successful Mexican customized training further strengthens service capacity in Latin America and deepens technical collaboration and strategic trust between Chinese and overseas partners.
Going forward, FAW Jiefang will keep relying on professional after-sales service to deliver more reliable, efficient and convenient vehicle support for global customers, making FAW truck services renowned worldwide.
